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前台使用优惠券提示扫码获取优惠券信息失败如何解决?

【问题描述】

前台使用优惠券提示扫码获取优惠券信息失败如何解决?

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【问题答案】

上述情况原因是数据库记录的shopid为微商店2.5的,由于商户2.5助手和3.0助手同时 连接过同一数据库导致。重启重新激活微商店3.0助手后重启前台正常。

说明:以上提示还可排查以下几点:

(1)线上优惠券线下使用,需要开启软件中的‘前台礼券检测有效性’。

(2)线上优惠券线下使用,前台付款方式选择购物券 选择扫二维码 进行扫码识别。

(3)电脑端时间是否与北京时间一致,手机端时间与电脑端时间相差不能超过2分钟。

时间格式是否为yyyy-mm-dd.



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